About Del London Legal Services Inc.

Del London Legal Services, Inc. helps attorneys and collections agencies achieve timely and accurate results in process service, court filing, and investigative services. Del London utilizes the most progressive software available to handle all levels of volume. This software provides 24/7 access to status, a customized client interface, scanned/signed copies of all proofs of service and affidavits related to jobs, and a searchable database by client reference number or case information.

 Del London's team of servers have the highest standards in the industry for on-site diligence. Servers provide details such as license plate numbers, detailed description of the premises, status of gas meters, and information from neighbors. Pricing is competitive because they keep their expenses low and their standards high for staff and associates. Del London's Core Mission of being "Your Essential Link to Profitable Litigation" is breathed into every action.

President Nia C. Troup is the driving force of Del London's operations and steady growth. Nia hails from the financial services industry, having been an options trader and licensed financial-service professional. She knows first-hand the importance of efficiency and service to clients. She is passionate about leading a company who makes a marked difference in the lives of her professional clients. "Understanding how our role fits into your process," says Nia, "we act with a sense of urgency--so you don't have to." Nia has compassion for the challenges her clients have previously faced. "The frustration in our clients' voices from past experiences with unprofessional process servers is what has driven us to put extensive systems in place to prevent those problems--online interfaces for servers and clients that are accessible 24/7, a specific interview and testing process for all new servers, training on state rules and regulations for both staff and servers, and contingency plans for unexpected situations."

Del London's favorite phone call is the one to a new client who had been trying to get someone served for anywhere from months to over a year. Recently, a Del London server was able to serve someone who had evaded seven other process servers. "When I called the client, she nearly cried. I normally speak with the legal assistant only and the head attorney herself got on the line to thank me," reports Yael Shainberg, Del London's Office Manager. That's Del London's commitment to getting the job done.

Industry Overview: Legal Services

"[Service of process] is the delivery of court papers to a party, witness or other person who has a stake in the case (LECT Law, 2010). The role of the process server is critical - an entire case may be dismissed due to improper service. Although the licensing and bonding requirements vary state by state, in general a process server must be a disinterested third party who verifies the identity of the servee and informs them of the nature of the documents. The need for process servers has grown in the wake of the recent economic downturn.

"Due to the current economic conditions, there has been a rise in litigation, foreclosures and collections - all which has increased the demand for process servers," reports ServeNow.com. Still, it is not an easy industry in which to have success--process servers face many challenges including evasive servees, hostile emotional reactions, and long hours. Although it can be difficult to be the bearer of bad news, it is an important role in the legal system. "We are giving people a chance to respond to the situation in which they've found themselves," says Nia. "We are contributing to the functioning of a just society, where each member is given a voice. Some would say otherwise, but for us, it's a worthy endeavor."

Del London Legal Services: About Us

Del London was started by brother-sister team, Daniel J. Cavagnaro and Nia C. Troup. Daniel started a successful home painting and remodeling company at age 19 in upstate New York and Naples, Florida before moving to California to start a family business. He understands what it is like to work with multiple vendors and contractors and, what a headache it can be when there is a problem. As a result, Del London committed to the action that "When you call us, your problem becomes our problem."

Nia hails from the financial services industry, having been an options trader and licensed financial-service professional. She knows first-hand the importance of efficiency and service to clients. She is passionate about leading a company who makes a marked difference in the lives of her professional clients. "Understanding how our role fits into your process," says Nia, "we act with a sense of urgency--so you don't have to."

Coming from strong sales backgrounds, they were both seeking a more service-oriented business focused on long-term relationships. As such, the Del London Philosophy emerged.

At Del London, "We believe in strategic procurement - the development of a full trust relationship where our clients and our company become one force of efficiency that leads to measurable gains in value. We reject the model of competitive and repetitive cost-cutting that leads to downturns in quality, and opt instead for clear and pre-negotiated costs that remain consistent for the life of the contract. Every day we operate with the philosophy that the more effectively we communicate and complete the work at hand, the faster that your clients needs are met. Because of this philosophy, our clients feel cared for. . . and they are."

Del London Legal Services, Inc. is an attorney services company that helps independent, mid-sized firms achieve timely and accurate results in service of process, court filing, and investigative services. They offer a high-touch, high-tech approach, coupled with simple accounting that has shown up to a 30% savings to firms.